Shipping policy

ARISTEIA

SHIPPING POLICY

Effective date: August 2026

At Aristeia, we take pride in getting your order to you safely and efficiently. We carefully prepare each order because we value the trust our customers place in us.

1. ORDER PROCESSING

Orders are processed once payment has been successfully received.

Please allow approximately 8 to 11 business days for your order to be processed and prepared for shipping.

Orders placed on weekends or public holidays will generally be processed on the next business day.

2. DELIVERY TIMES

Once your order has been dispatched, delivery is estimated to take 8 to 11 business days.

These are estimated delivery times and may vary depending on the courier, location and circumstances outside our control.

3. SHIPPING COSTS

Shipping fees will be displayed at checkout before you complete your purchase.

Where applicable, Aristeia may offer free shipping promotions. Any conditions relating to free shipping will be clearly communicated during the promotion.

4. TRACKING

Where tracking is available, customers will receive tracking information once their order has been dispatched.

Customers can use the tracking information provided to monitor their delivery.

5. DELIVERY ADDRESS

Customers are responsible for providing the correct delivery address and contact information.

Aristeia cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If an order needs to be redelivered because incorrect information was provided, additional delivery charges may apply.

6. DELAYS

We do our best to ensure orders arrive within the estimated delivery period.

However, delays may occur due to:

  • Courier delays.

  • Severe weather.

  • Public holidays.

  • High order volumes.

  • Incorrect delivery information.

  • Transport disruptions.

  • Events outside our reasonable control.

If we become aware of a significant delay affecting your order, we will make reasonable efforts to inform you.

7. DAMAGED ORDERS

Please inspect your order when it arrives.

If your product arrives damaged, incorrect or significantly different from what you ordered, contact us as soon as possible at:

Email: contact@aristeia.co.za

Please provide your order number and photographs of the product and packaging where applicable.

We will investigate the issue and provide any remedy required under applicable South African consumer law.

8. LOST ORDERS

If your order appears to be lost or has not arrived within the expected delivery period, please contact us.

We will work with the relevant courier to investigate the delivery.

9. INTERNATIONAL SHIPPING

If Aristeia offers international shipping, additional shipping costs, customs duties, taxes and import charges may apply.

Any applicable international charges that are the responsibility of the customer will be communicated where reasonably possible.

Customers are responsible for ensuring that products can legally be imported into their country.

10. CONTACT US

For shipping enquiries, please contact:

Aristeia
Email: contact@aristeia.co.za

Aristeia reserves the right to update this Shipping Policy from time to time. Any changes will be published on this website.